Urgent Problems & Out of Hours


Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

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Injuries

The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the following hospital:

Guys and St Thomas Hospital A+E Dept.

Also in the event of poisoning or overdose the attend A&E

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Urgent Problems during Surgery Hours

If you have an urgent medical problem during our surgery opening hours call us on 020 7411 6866.

To ensure the doctor knows why you are attending urgently the receptionist may ask the reason for your appointment. Please do not be offended by this as it is purely to enable us to give you an appropriate appointment.

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Urgent Problems when we are Closed

Out of hours services are available when the practice is closed (our opening times can be found here).

If you need urgent advice, we always have a doctor 'on call'.

You can call our number 24 hours a day, seven days a week.

When the surgery is closed, you will hear a recorded message telling you to call Seldoc on 020 8693 9066.

The doctors at Seldoc are all experienced GPs.

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NHS 111

Advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.

When to use 111:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.