Appointments at the Practice
You will not be able to book a face-to-face GP appointment without speaking to a doctor online or over the phone first. If you need to speak to a GP please;
Book a telephone appointment online via Patient access: https://www.patientaccess.com/
Click on consult our doctors online eConsult. You will receive a response to your eConsult by the end of the next working day
Call our reception and book a telephone consultation with a GP
If your problem is urgent you can request a same day call-back from our duty doctor by calling 020 74116866. If a GP feels you need to be seen they can book you into a face to face appointment. Please note nurse appointments remain bookable on the phone, but if you develop a cough or fever please cancel your appointment a.s.a.p and self-isolate for 7 days.
Please check our website regularly for updates. For up-to-date information and national guidance, visit https://www.nhs.uk/conditions/coronavirus-covid-19
Fill out a simple online form to get advice and treatment by the end of the next working day.
Remember: If you need to Cancel - PLEASE tell us
If you feel that your medical problem cannot wait for a routine appointment call the health centre on 020 7411 6866. The receptionist will need to take some details about the problem and arrangements will be made for you to be seen by the doctor as soon as possible.
Lambeth's GP Federations are offering extended opening times at five specially selected GP Access Hubs.
The GP Access Hubs offer appointments seven days a week at the following times:
- 12noon - 8pm Monday to Friday
- 8am - 8pm weekends and bank holidays
To book an appointment, simply call the surgery. If you are unable to attend an appointment during our usual opening times, you will then be referred to a GP Hub.
Our nursing services are provided by routine pre-bookable appointments only. Please contact reception to book your appointment.
You can make an appointment with any doctor, but we recommend that you see the same doctor whenever possible. Our appointment system allows you to make an appointment either on the day or up to two weeks beforehand, depending on availability.
We will always endeavour to let you book an appointment with the doctor of your choice at a time that suits you best. This is obviously not always possible especially at times of high demand (usually around the holiday periods) and when doctors are on holiday. We are constantly reviewing the appointment system to offer a range of availability.
Children under 16 years old should be accompanied by an adult. If more than one member of your family wants to see the doctor, please make a separate appointment for each of them.
Telephone Advice may include queries about a prescription, a test result, a hospital appointment, a referral, a form that needs to be completed or advice about a minor ailment. Please call and ask the receptionist who will be able to help you.
Telephone Consultations with your Doctor
The doctors and nurses are happy to provide advice over the telephone. If you would like to speak to one of the doctors or nurses please ask reception to pass on a message and one of the doctors or nurses will call you back and discuss your problem at an allotted time. Please make sure you give the correct phone number to the receptionist.
Advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.
This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.
Please ensure if you wish to use this service we have your correct mobile telephone number and inform us as soon as possible if your number changes.
If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.
If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.
If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.
You can use one of the following methods:
- Cancel Online using Patient Access:
Cancel Your Appointment online using Patient Access.
- By Telephone: Please call us on 020 7411 6866.
- By Text: If you receive a text reminder and cannot attend the appointment please text back 'cancel'.
- By Fax: Please send us a fax on 020 7411 6857.
- In Person: Call into your surgery and let the receptionist know in person.
We can offer your appointment to someone else and therefore help to reduce waiting times.
As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.