Practice Polices & Service Information

This section lists some of the most important Practice Policies and supporting service information. It is not practical to list all of the Practice policies on this website but please speak to our Practice Manager if you require details of our other policies.


Carers

Please tell us if you are looking after someone who is ill or disabled, so that we can support you when necessary. We have a page dedicated to Carers where you can also register with us as a carer so we can provide you with additional support.

We also run a Carers Support Group - Ask the District Nurse for details.

Chaperones

The practice is committed to providing a safe and comfortable environment where patients and staff are confident that best practice is being followed.  

Patients are entitled to ask for a chaperone for any consultation, examination or procedure where they feel they prefer to have a chaperone.  

The Practice will endeavour to provide a chaperone on request, but patients would help us by requesting a chaperone when booking an appointment where a chaperone is required.  This may mean rescheduling appointments in order to meet this need.

A doctor, nurse or other health care professional may also require a chaperone to be present for certain consultations.

Complaints

We hope that you will be happy with the quality of service you receive from Dr Curran and partners. However, if you are unhappy for any reason, please put your complaint in writing and send it to the practice manager.

For further information our Patient Complaints Information Leaflet can be downloaded here.

Getting the Best from Us

Here are some tips on how to get the best from us:

  • See your one usual doctor wherever possible to maximise continuity in your care
  • Be aware that appointments are limited by time. For multiple problems, it may take more than one appointment to get to grips with them all.
  • Emergency appointments are for medical problems that cannot wait until the next routine appointment - please do not be disappointed if routine matters are not dealt with in these appointments.
  • Be aware of the pressure on the telephone lines at peak times and use them in accordance with the principles set out above.
  • Let us know of any change of name, address or telephone number immediately

In addition, some useful advice on how to get the most out of a consultation can be found here. Information is also available at NHS Choices and NHS 111.

Prescribing Preparations for Self Care

Prescribing Preparations Available to Purchase Over the Counter (OTC) for Self Care

Part of NHS Lambeth CCG’s “Healthier Together” Five Year Strategy is to deliver best value by ensuring that we live within our means and use our resources well. Therefore to help us deliver our strategy and continue to support the cost effective, evidence based use of medicines, NHS Lambeth CCG no longer supports the routine prescribing of medications for acute (short-term) illnesses, minor and/or self-limiting conditions; and health supplements.

Please download the full 'Position Statement for Prescribing Preparations Available to Purchase Over the Counter (OTC) for Self Care' here.

Zero Tolerance to Violence Policy

All practices, in line with government guidelines, have a 'Zero Tolerance to Violence' policy. This means that any violent or abusive behaviour or perceived threatening behaviour, whether verbal or otherwise to staff or members of the public on practice premises will not be tolerated. We can refuse to provide a service, report the incident to the Police and request that the patient and their family be removed from their Practice list.