Accountable Named GP for All Patients
All patients registered at Dr Curran and Partners have a named doctor who has overall responsibility for your care and support. Your registered GP is also your named accountable and your allocated GP. Your allocated GP will be responsible for the provision of your healthcare.
Patients have a right to see any GP at the practice, it does not have to be your accountable GP. Please let reception know when booking your appointment.
New patients are allocated a Doctor on Registration. If you are unsure of who is your named Doctor please ask at reception.
Please tell us if you are looking after someone who is ill or disabled, so that we can support you when necessary. We have a page dedicated to Carers where you can also register with us as a carer so we can provide you with additional support.
We also run a Carers Support Group, ask the District Nurse for details.
The practice is committed to providing a safe and comfortable environment where patients and staff are confident that best practice is being followed.
Patients are entitled to ask for a chaperone for any consultation, examination or procedure where they feel they prefer to have a chaperone.
The Practice will endeavour to provide a chaperone on request, but patients would help us by requesting a chaperone when booking an appointment where a chaperone is required. This may mean rescheduling appointments in order to meet this need.
A doctor, nurse or other health care professional may also require a chaperone to be present for certain consultations.
This practice has an educational remit. As a result of this, London Deanery Tutors (GPs themselves) will visit the practice from time to time and inspect patient records.
Any patient who does not want their records to be inspected should tell the practice manager for future reference.
Freedom of Information Publication Scheme
Under the Freedom of Information Act 2000, we have to produce a publication scheme. A publication scheme is a guide to the ‘classes’ of information that we intend to routinely make available.
You can obtain a copy of this scheme from reception.
Getting the Best from Us
Here are some tips on how to get the best from us:
- See your one usual doctor wherever possible to maximise continuity in your care
- Be aware that appointments are limited by time. For multiple problems, it may take more than one appointment to get to grips with them all.
- Emergency appointments are for medical problems that cannot wait until the next routine appointment – please do not be disappointed if routine matters are not dealt with in these appointments.
- Be aware of the pressure on the telephone lines at peak times and use them in accordance with the principles set out above.
- Let us know of any change of name, address or telephone number immediately
Health Records Sharing for Research Opt Out
NHS Summary Care Record
If you are registered with a GP practice in England you will have a Summary Care Record (SCR), unless you have previously chosen not to have one. It includes important information about your health: You may need to be treated by health and care professionals that do not know your medical history. Essential details about your healthcare can be difficult to remember, particularly when you are unwell or have complex care needs. Having an SCR means that when you need healthcare you can be helped to recall vital information. SCRs can help the staff involved in your care make better and safer decisions about how best to treat you. You can choose to have additional information included in your SCR, which can enhance the care you receive. This information includes: If you would like this information adding to your SCR then please complete a NHS Summary Care Record with additional information form, for return to the relevant GP surgery.
NHS Summary Care Record with additional information
What to do next
Information Leaflet and Website
If you are registered with a GP practice in England you will have a Summary Care Record (SCR), unless you have previously chosen not to have one.
It includes important information about your health:
You may need to be treated by health and care professionals that do not know your medical history. Essential details about your healthcare can be difficult to remember, particularly when you are unwell or have complex care needs. Having an SCR means that when you need healthcare you can be helped to recall vital information.
SCRs can help the staff involved in your care make better and safer decisions about how best to treat you.
You can choose to have additional information included in your SCR, which can enhance the care you receive. This information includes:
If you would like this information adding to your SCR then please complete a NHS Summary Care Record with additional information form, for return to the relevant GP surgery.
Patients Living Outside the Practice Catchment Area
If you are moving to a new home outside our catchment area, you may wish to remain registered with us. This is sometimes the case for patients who only move a short distance outside our catchment area. If this is the case, please:
- Contact the practice to let us know you are moving home and tell us your new address.
- Make it clear whether or not you would like to request to remain registered at Dr Curran and Partners.
- Please also make it clear whether this request is just for you or for all members of your family (where applicable).
Your requests will be considered by your usual GP in line with the “Choice of GP practice guidance” issued by NHS England on 11 November 2014. We will then write to you to inform you of our decision. You will only be allowed to remain registered with us when living outside our catchment area if your GP is confident that this is clinically appropriate. You will have 30 days to register with a new GP if we feel it is not appropriate to keep you on our patient list.
Please note that if you are registered with us while living outside our catchment area you will not be eligible for home visits. You may be asked to reregister with a local GP at any time in the future should your personal circumstances change. Otherwise you will have access to all the services we offer.
Prescribing Preparations for Self Care
Part of NHS South East London Clinical Commissioning Group’s (CCG) “Healthier Together” Five Year Strategy is to deliver best value by ensuring that we live within our means and use our resources well. Therefore to help us deliver our strategy and continue to support the cost effective, evidence based use of medicines, The CCG no longer supports the routine prescribing of medications for acute (short term) illnesses, minor and/or self-limiting conditions; and health supplements.
How we use your medical records:
- This practice handles medical records in-line with laws on data protection and confidentiality.
- We share medical records with those who are involved in providing you with care and treatment.
- In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
- We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
- You have the right to be given a copy of your medical record.
- You have the right to object to your medical records being shared with those who provide you with care.
- You have the right to object to your information being used for medical research and to plan health services.
- You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice or speak to a member of staff for more information about your rights.
For more information see our Privacy Notice or ask at reception for a leaflet.
Transferring Your Electronic Health Record
Your GP practice holds copies of your patient health record electronically and in paper format. Both contain the healthcare information about you that your GP needs including your medical history, medications, allergies, immunisations and vaccinations.
If you have previously registered with a different GP in England, upon registering at this practice your electronic health record will, where possible, be transferred automatically from your previous practice through the use of an NHS system called GP2GP.
Zero Tolerance to Violence Policy
All practices, in line with government guidelines, have a ‘Zero Tolerance to Violence’ policy.
This means that any violent or abusive behaviour or perceived threatening behaviour, whether verbal or otherwise to staff or members of the public on practice premises will not be tolerated. We can refuse to provide a service, report the incident to the Police and request that the patient and their family be removed from their Practice list.